#1 Higher Education AI Communication Platform
More students in
More graduates out
Using AI communication including 2-way texting, AI chatbots, and live chat, every student gets the answers they need and deserve so no student is left behind.





Industry leader
More answers. Better answers.
That’s the simple reason Ocelot is the #1 AI communication platform.
We take a unique and comprehensive approach to AI conversation design, communication channels, content, and integrations to create maximum impact for both staff and students.
Challenge
Higher enrollment and retention starts with better student communications.
While turning around enrollment and retention seems insurmountable, a recent Ocelot survey uncovered three actionable priorities that turns the proverbial mountain back into a molehill: accessible information, consistent advice, simple student experience.
Solution
Actionable. Instant. Communication.
Ocelot enables colleges and universities to both proactively reach and reactively support students and guide them through all aspects of the student journey to increase access, enrollment, retention and wellness.

Counseling Center
Success is never a straight line
Satisfactory Academic Progress (SAP) counseling center ensures students remain on an upward trajectory.
Fewer SAP issues. Proactive, at-risk, and appeal tracks ensure the right intervention at the right time.
Free up staff. Always accessible online portal reduces repetitive administrative tasks.
Measurable student outcomes. Pre-and post-testing quantifies student comprehension and reduces future issues.

Two-Way Texting
Proactive, mobile-first communication
Empower institutions to reach and engage prospective and current students, and alumni, using the devices they can’t live without.
Meet students where they are. Engage student on their preferred channel, their mobile phone.
A playbook for every situation. Deploy pre-built recipes for every stage of the student lifecycle.
Integrated support experience. Utilize the AI chatbot to answer 97% of subsequent questions, escalate to a live agent when needed.

Chatbot
Questions can’t wait
Combines AI and live chat experiences for virtual service and support, so students get the help they need anytime on any device.
Engage every student. 24/7 availability on any device with multilingual 50+ BLEU Scores.
Personalized support. Student-specific answers with flexible integrations, video explainers and Live Chat.
Maximize staff impact. Identify and support the most critical cases with 1:1 virtual chat or video support.

Live Chat
From AI to “How may I help you?”
Enables institutions to provide 1:1 assistance for critical issues, ensuring students get the personal touch when needed to keep them on the path to success.
Humans on demand. Connect engaged students with complex questions to a live agent.
Virtually everywhere. Interact with students via chat or screen-share for personalized advising and support.
Blent artificial and human intelligence. Agents leverage AI for suggested answers and resources during live conversations.

Video Library
Answer questions before they’re asked
Accurate, compliance, comprehensive answers ready to go for a remarkable student experience out of the gate.
Students are visual learners…so be visual. With thousands of easy-to-digest videos, students can get educated on education.
Take the weight out of a heavy subject. There are no dumb questions, just lots of videos.
Fewer interruptions. More solutions. Less hand holding and more high fives.

Integrations
From student data to student service
Integrating the Ocelot platform into the existing technology stack further accelerates the platform’s impact across campus.
Drop-in integrations. Out-of-the-box integrations and extensions. Special installation or custom work not required.
Pre-built, configurable integrations. Collaborative integration implementation that includes security review, hosting buildout, mapping and testing.
Open API framework. Flexible and comprehensive, API and webhook documentation available for self-serve integrations and development.

AI Workflow
Artificial intelligence with real impact
Our proprietary natural language processing and machine learning AI workflow, comprised of a unique combination of people, process and technology, creates a personalized, 24/7 support experience for students.
Better answers. More inputs means better AI understanding of what a student wants and delivering the correct information.
Immediate “Day 1” value. New deployments are primed for launch with content knowledge bases and AI trained by higher education experts.
Staff maximizes impact. The team can focus on the cases that need 1:1 attention with live chat and video screen sharing.

Counseling Center
Success is never a straight line
Satisfactory Academic Progress (SAP) counseling center ensures students remain on an upward trajectory.
Fewer SAP issues. Proactive, at-risk, and appeal tracks ensure the right intervention at the right time.
Free up staff. Always accessible online portal reduces repetitive administrative tasks.
Measurable student outcomes. Pre-and post-testing quantifies student comprehension and reduces future issues.

Two-Way Texting
Proactive, mobile-first communication
Empower institutions to reach and engage prospective and current students, and alumni, using the devices they can’t live without.
Meet students where they are. Engage student on their preferred channel, their mobile phone.
A playbook for every situation. Deploy pre-built recipes for every stage of the student lifecycle.
Integrated support experience. Utilize the AI chatbot to answer 97% of subsequent questions, escalate to a live agent when needed.

Chatbot
Questions can’t wait
Combines AI and live chat experiences for virtual service and support, so students get the help they need anytime on any device.
Engage every student. 24/7 availability on any device with multilingual 50+ BLEU Scores.
Personalized support. Student-specific answers with flexible integrations, video explainers and Live Chat.
Maximize staff impact. Identify and support the most critical cases with 1:1 virtual chat or video support.

Live Chat
From AI to “How may I help you?”
Enables institutions to provide 1:1 assistance for critical issues, ensuring students get the personal touch when needed to keep them on the path to success.
Humans on demand. Connect engaged students with complex questions to a live agent.
Virtually everywhere. Interact with students via chat or screen-share for personalized advising and support.
Blent artificial and human intelligence. Agents leverage AI for suggested answers and resources during live conversations.

Video Library
Answer questions before they’re asked
Accurate, compliance, comprehensive answers ready to go for a remarkable student experience out of the gate.
Students are visual learners…so be visual. With thousands of easy-to-digest videos, students can get educated on education.
Take the weight out of a heavy subject. There are no dumb questions, just lots of videos.
Fewer interruptions. More solutions. Less hand holding and more high fives.

Integrations
From student data to student service
Integrating the Ocelot platform into the existing technology stack further accelerates the platform’s impact across campus.
Drop-in integrations. Out-of-the-box integrations and extensions. Special installation or custom work not required.
Pre-built, configurable integrations. Collaborative integration implementation that includes security review, hosting buildout, mapping and testing.
Open API framework. Flexible and comprehensive, API and webhook documentation available for self-serve integrations and development.

AI Workflow
Artificial intelligence with real impact
Our proprietary natural language processing and machine learning AI workflow, comprised of a unique combination of people, process and technology, creates a personalized, 24/7 support experience for students.
Better answers. More inputs means better AI understanding of what a student wants and delivering the correct information.
Immediate “Day 1” value. New deployments are primed for launch with content knowledge bases and AI trained by higher education experts.
Staff maximizes impact. The team can focus on the cases that need 1:1 attention with live chat and video screen sharing.

Counseling Center
Success is never a straight line
Satisfactory Academic Progress (SAP) counseling center ensures students remain on an upward trajectory.
Fewer SAP issues. Proactive, at-risk, and appeal tracks ensure the right intervention at the right time.
Free up staff. Always accessible online portal reduces repetitive administrative tasks.
Measurable student outcomes. Pre-and post-testing quantifies student comprehension and reduces future issues.
Benefits
Create conversations that otherwise would not have happened.
Despite crunched budgets and overextended staff, Ocelot empowers staff to engage every student to improve outcomes.
Impact
Better student outcomes, faster.
Learn why Ocelot is the #1 AI communication platform in higher education.
Enabling staff to focus
on students with more critical issues
Leveraging analytics
to identify trends in timing, volume and frequently asked questions
Products used
- Two-Way Texting
- Chatbot
- Live Chat
- Video Library
- Counseling Center

Riverside City College
"We need to make ourselves more ready for our students."
Secured $1.6m in tuition revenue
with recent enrollment focused text campaign
#1 customer service channel
Chatbot quickly became the goto resource with a 598% increase in usage when the pandemic hit
Products used
- Two-Way Texting
- Chatbot
- Video Library
- PeopleSoft Integration
36k+ questions answered
with the chatbot
4k+ answers in Knowledge Base
Saving staff time by pointing students to consistent, reliable answers 24/7
Products used
- Chatbot
- Live Chat
- Video Library
Applicants twice as likely to convert
when interacting with the chatbot
$20 in advertising cost savings
per application
Products used
- Two-Way Texting
- Chatbot
- Google Analytics Integration
- LibAnswers Integration
Cut down wait times
to better serve the student population
Reduced volume
of emails, phone calls and in-person support
Products used
- Two-Way Texting
- Chatbot
- Video Library

University of North Carolina Greensboro
"We've come up with a solution to cut down on wait times and better serve our student population."
Enabling staff to focus
on students with more critical issues
Leveraging analytics
to identify trends in timing, volume and frequently asked questions
Products used
- Two-Way Texting
- Chatbot
- Live Chat
- Video Library
- Counseling Center

Riverside City College
"We need to make ourselves more ready for our students."
Secured $1.6m in tuition revenue
with recent enrollment focused text campaign
#1 customer service channel
Chatbot quickly became the goto resource with a 598% increase in usage when the pandemic hit
Products used
- Two-Way Texting
- Chatbot
- Video Library
- PeopleSoft Integration
36k+ questions answered
with the chatbot
4k+ answers in Knowledge Base
Saving staff time by pointing students to consistent, reliable answers 24/7
Products used
- Chatbot
- Live Chat
- Video Library
Applicants twice as likely to convert
when interacting with the chatbot
$20 in advertising cost savings
per application
Products used
- Two-Way Texting
- Chatbot
- Google Analytics Integration
- LibAnswers Integration
Cut down wait times
to better serve the student population
Reduced volume
of emails, phone calls and in-person support
Products used
- Two-Way Texting
- Chatbot
- Video Library

University of North Carolina Greensboro
"We've come up with a solution to cut down on wait times and better serve our student population."
Enabling staff to focus
on students with more critical issues
Leveraging analytics
to identify trends in timing, volume and frequently asked questions
Products used
- Two-Way Texting
- Chatbot
- Live Chat
- Video Library
- Counseling Center

Riverside City College
"We need to make ourselves more ready for our students."
SUCCESS STORIES
The impact of the Ocelot platform
Hear how your peers are realizing the benefits of the Ocelot AI communication platform.
Students are getting what they need – they are less stressed. Staff are able to focus. Answers are consistent and right. This product is a revenue generator – it drives enrollment and retention.”
Mike Bennett
AVP | St. Petersburg College
One of the best tools we have utilized to answer student questions efficiently and effectively. I love our chatbot.”
Kris Coles
Director of Admissions | Utah Valley University
A much-needed platform for students who urgently need answers.”
Jennifer Achan
Director of Financial Aid | Bakersfield College
In this enrollment environment you can’t afford not to do this.”
Brian Jones
Director of Admissions | Minnesota State University, Mankato
When I see a product that is designed specifically for end-users to easily stand up, the value of a partnership with that organization becomes obvious.”
Rob Stirton
CIO | County College of Morris
The AI gives us the ability to answer the same questions for the millionth time, in a very consistent and scalable way. This provides students the foundational knowledge they need to ask those next level questions.”
Dr. Malinda Daniel
Executive Director of Learning Innovations | South Piedmont Community College
A game changer for providing access to our students and community.”
Elizabeth Hilton
Director | Riverside City College
Our chatbot assists our institution with removing barriers and meeting students’ needs.”
Kristin Milligan
Director of Financial Aid | College of the Desert
Your product is a lifesaver. I am truly grateful for the partnership.”
Kamia “Mia” Mwango
Director of Financial Aid | Santa Fe College
As a large university having this additional tool available 24/7 is great for students, families and staff!”
Erica Corini
Senior Assistant Director of Communications and Outreach | Office of Scholarships & Student Aid, UNC Chapel Hill
Students are getting what they need – they are less stressed. Staff are able to focus. Answers are consistent and right. This product is a revenue generator – it drives enrollment and retention.”
Mike Bennett
AVP | St. Petersburg College
One of the best tools we have utilized to answer student questions efficiently and effectively. I love our chatbot.”
Kris Coles
Director of Admissions | Utah Valley University
A much-needed platform for students who urgently need answers.”
Jennifer Achan
Director of Financial Aid | Bakersfield College
In this enrollment environment you can’t afford not to do this.”
Brian Jones
Director of Admissions | Minnesota State University, Mankato
When I see a product that is designed specifically for end-users to easily stand up, the value of a partnership with that organization becomes obvious.”
Rob Stirton
CIO | County College of Morris
The AI gives us the ability to answer the same questions for the millionth time, in a very consistent and scalable way. This provides students the foundational knowledge they need to ask those next level questions.”
Dr. Malinda Daniel
Executive Director of Learning Innovations | South Piedmont Community College
A game changer for providing access to our students and community.”
Elizabeth Hilton
Director | Riverside City College
Our chatbot assists our institution with removing barriers and meeting students’ needs.”
Kristin Milligan
Director of Financial Aid | College of the Desert
Your product is a lifesaver. I am truly grateful for the partnership.”
Kamia “Mia” Mwango
Director of Financial Aid | Santa Fe College
As a large university having this additional tool available 24/7 is great for students, families and staff!”
Erica Corini
Senior Assistant Director of Communications and Outreach | Office of Scholarships & Student Aid, UNC Chapel Hill
Students are getting what they need – they are less stressed. Staff are able to focus. Answers are consistent and right. This product is a revenue generator – it drives enrollment and retention.”
Mike Bennett
AVP | St. Petersburg College
One of the best tools we have utilized to answer student questions efficiently and effectively. I love our chatbot.”
Kris Coles
Director of Admissions | Utah Valley University
A much-needed platform for students who urgently need answers.”
Jennifer Achan
Director of Financial Aid | Bakersfield College
In this enrollment environment you can’t afford not to do this.”
Brian Jones
Director of Admissions | Minnesota State University, Mankato
When I see a product that is designed specifically for end-users to easily stand up, the value of a partnership with that organization becomes obvious.”
Rob Stirton
CIO | County College of Morris
The AI gives us the ability to answer the same questions for the millionth time, in a very consistent and scalable way. This provides students the foundational knowledge they need to ask those next level questions.”
Dr. Malinda Daniel
Executive Director of Learning Innovations | South Piedmont Community College
A game changer for providing access to our students and community.”
Elizabeth Hilton
Director | Riverside City College
Our chatbot assists our institution with removing barriers and meeting students’ needs.”
Kristin Milligan
Director of Financial Aid | College of the Desert
Your product is a lifesaver. I am truly grateful for the partnership.”
Kamia “Mia” Mwango
Director of Financial Aid | Santa Fe College
As a large university having this additional tool available 24/7 is great for students, families and staff!”
Erica Corini
Senior Assistant Director of Communications and Outreach | Office of Scholarships & Student Aid, UNC Chapel Hill
Numbers
Making a better life more accessible
20
Years
~500
Higher Ed Clients
47
States
12M
Questions Answered Last 12 Months
Over 12 million questions answered in the last 12 months alone.
Explore why 500 schools trust Ocelot to increase enrollment, retention, and student success.