American River College Chooses FATV’s GetAnswers Service
April 20, 2016
Award-Winning Online Video Service Improves Student Understanding, Effectiveness of Customer Service, and is a Valuable Tool in Achieving Retention and Default Aversion Goals
BOULDER, CO – FATV, a leading supplier of online video solutions for college financial aid offices, announced today a new addition to its online network.
American River College (Sacramento, CA) is the latest institution to take advantage of GetAnswers, the award-winning, customized, online video communication and outreach solution by FATV.
“American River College is a large community college that seeks to reach students broadly using methods that are relevant to our student population. Financial Aid TV offers high-quality informational videos that provide answers to general questions 24 hours a day, 7 days a week,” said Chad Funk, Financial Aid Supervisor, American River College. “Financial Aid TV is a convenience to students because it provides them with instant access to information and simplifies financial aid processes without students needing to come to the campus or be delayed in receiving answers to questions. We are very happy with the Financial TV ‘Get Answers’ product, and we have placed videos prominently on our Web page to be used as a resource by all of our students.”
Funk added, “Feedback that we have received from students has been very positive, and students have voiced their appreciation for having the convenience to receive needed information, even during hours when the Financial Aid Office is closed.”
“By using the GetAnswers service, schools never miss a chance to communicate with their students. Financial aid videos answer student questions 24 hours a day, 7 days a week, 365 days a year. Key topics such as eligibility, applying, verification, and Satisfactory Academic Progress are available, and all videos are available in Spanish as well,” said Kathleen Roebuck, VP of School Partnerships for FATV.
FATV is available across multiple platforms: online, mobile, campus-based signage systems and interactive learning modules, and in multiple languages. Last year, over 4 million online videos were watched via the GetAnswers service. Schools choose FATV to:
- Improve Customer Service
- Reduce Phone Calls
- Reduce Wait Times
- Help Achieve Retention Goals thru Enhanced SAP Outreach Communications
- Improve Default Aversion Efforts
- Enhance Financial Literacy Resources
- Communicate in Multiple Languages
- Assist Veterans
For more information on FATV and to view a demo, please call 1-888-704-9090 or visit www.ocelotbot.com.
Ocelot is a leading education technology company working to discover new ways to help college administrators and student communities thrive in an ever-changing, resource-constrained world. The Ocelot AI Student Services Platform is the most effective student engagement tool in the industry, with the fastest, most versatile AI chatbot backed by an unrivaled, ever-growing content library of 2000+ explainer videos and 1300+ answers, including in Spanish. Formerly known as FATV, Ocelot has over 330 higher education institution clients across the nation, many of whom take advantage of the platform’s unique Community Sharing feature to build a dynamic, shared knowledgebase that has helped 1.4 Million students chart a successful path through college by providing 24/7/365 access to critical admissions, campus life, and financial aid information.
More information about Ocelot, the Ocelot Student Services Platform, and the FATV video content library can be found at www.ocelotbot.com.