Arcadia University Chooses Financial Aid TV

March 08, 2012

Online Video Service Improves Student Understanding, Effectiveness of Customer Service, and is a Valuable Tool in Achieving Default Aversion Goals

BOULDER, CO – Financial Aid TV (FATV), a leading supplier of online video solutions for college financial aid offices, announced today a new addition to its online network.

Arcadia University (Glenside, PA) is the latest institution to take advantage of Financial Aid TV’s customized online video counseling and outreach solutions.

“Students and parents want quick answers to their basic financial aid questions, without having to search through lines of website text to find them,” said Elizabeth Rihl Lewinsky, M.A. E, M.A. Ed, Executive Director Financial Aid Programs and Financial Aid Systems. “FATV enables our office to give them those answers, 24/7, in a user-friendly way.”

“FATV is designed to assist all schools regardless of size, including online distance education programs and traditional brick and mortar institutions. The ability to have questions answered after office hours is a key benefit,” said Paul Burke, VP of Sales for Financial Aid TV.

Schools are deploying FATV in a variety of ways, including:

  • To Improve Default Aversion Efforts
  • To Improve Customer Service
  • To Improve Financial Literacy Efforts
  • To Reduce Student Wait Times
  • To Increase FA Applications
  • To Reduce Student Phone Calls
  • To Expand Counseling Reach
  • To Expand Counseling Reach
  • To Assist Veterans

About Ocelot

Ocelot is a leading education technology company working to discover new ways to help college administrators and student communities thrive in an ever-changing, resource-constrained world. The Ocelot AI Student Services Platform is the most effective student engagement tool in the industry, with the fastest, most versatile AI chatbot backed by an unrivaled, ever-growing content library of 2000+ explainer videos and 1300+ answers, including in Spanish. Formerly known as FATV, Ocelot has over 330 higher education institution clients across the nation, many of whom take advantage of the platform’s unique Community Sharing feature to build a dynamic, shared knowledgebase that has helped 1.4 Million students chart a successful path through college by providing 24/7/365 access to critical admissions, campus life, and financial aid information.

More information about Ocelot, the Ocelot Student Services Platform, and the FATV video content library can be found at www.ocelotbot.com.