Collin College Chooses FATV’s GetAnswers and GetSAP Services
January 20, 2018
Award-Winning Content and Technology Solutions Improve Student Understanding, Create Self-Service Efficiencies for Students and Staff, and are Valuable Tools in Achieving Retention and Default Aversion Goals.
BOULDER, CO – FATV, a leading supplier of content and technology solutions for college financial aid offices, announced today a new addition to its online network.
Collin College (McKinney, TX) is the latest institution to take advantage of FATV’s award-winning, customized, online video communication and outreach solutions.
“As the Director of Financial Aid at Collin College, I was seeking a way to better inform our students on all things related to financial aid,” said Alan Pixley, District Director of Financial Aid and Veterans Affairs at Collin College. “The process can be overwhelming to students and we are not necessarily available to them when they have a question. When I reviewed the capabilities of FATV, I was immediately excited about the prospect of answering student questions wherever they are and at any time of the day or night. With access to over 600 videos, our students now have another avenue where they can become informed and get their questions answered 24/7.”
Pixley added: “After we signed a contract with FATV, I must say that we were pleasantly surprised with the service after the sale. Our Client Relations representative reviewed our website and offered suggestions as to how the various videos could be applied to our specific pages. They notify us of new videos that are available and work hard to help us find ways to get the information to our students. Our Client Relations representative and the team at FATV have exceeded our expectations. The regular reports that are delivered to us allow us to see what type of student is accessing our videos and we even have information on when they watched the video. We have found a great tool for our students and we are excited about how this is helping our students to achieve their goals at Collin College.”
“By using the GetAnswers service, schools never miss a chance to communicate with their students. Financial aid videos answer student questions 24 hours a day, 7 days a week, 365 days a year. Key topics such as eligibility, applying, verification, and Satisfactory Academic Progress are available, and all videos are available in Spanish as well,” said Kathleen Roebuck, VP of School Partnerships for FATV.
Roebuck added: “The GetSAP service enables schools to save time communicating their Satisfactory Academic Progress information to students, whether proactively, or with students on appeal. GetSAP enables schools to connect SAP to retention goals through a highly engaging educational experience, and also highlight success resources to students.”
FATV is available across multiple platforms: online, mobile, campus-based signage systems and interactive learning modules, and in multiple languages. Last year, over 4 million online videos were watched via the GetAnswers service. The GetSAP service saved schools thousands of hours in staff time last year.
Schools choose FATV to:
- Improve Customer Service
- Reduce Phone Calls
- Reduce Wait Times
- Help Achieve Retention Goals thru Enhanced SAP Outreach Communications
- Improve Default Aversion Efforts
- Enhance Financial Literacy Resources
- Communicate in Multiple Languages
- Assist Veterans
For more information on FATV and to view a demo, please call 1-888-704-9090 or visit www.ocelotbot.com.
Ocelot is a leading education technology company working to discover new ways to help college administrators and student communities thrive in an ever-changing, resource-constrained world. The Ocelot AI Student Services Platform is the most effective student engagement tool in the industry, with the fastest, most versatile AI chatbot backed by an unrivaled, ever-growing content library of 2000+ explainer videos and 1300+ answers, including in Spanish. Formerly known as FATV, Ocelot has over 330 higher education institution clients across the nation, many of whom take advantage of the platform’s unique Community Sharing feature to build a dynamic, shared knowledgebase that has helped 1.4 Million students chart a successful path through college by providing 24/7/365 access to critical admissions, campus life, and financial aid information.
More information about Ocelot, the Ocelot Student Services Platform, and the FATV video content library can be found at www.ocelotbot.com.