Copper Mountain College Launches Its Campus-Wide AI Chatbot “Spike”

July 22, 2020

“Spike” Provides Students with Self-Service 24/7/365 Across Campus, including Financial Aid, Easing Burdens on Staff.

Ocelot’s Extensive Knowledge Base and Video Library provided Copper Mountain College with an Unrivaled Starting Point for Customization, enabling easy maintenance.

BOULDER, CO – Ocelot, higher education’s leading AI Enrollment and Advising Platform, with deep integration in Financial Aid, announced today that a new school has launched a conversational chatbot on its easy-to-use platform.

Copper Mountain College (Joshua Tree, CA) is the latest institution to take advantage of Ocelot’s extensive knowledge base and unrivaled library of online video content to launch their own chatbot.  

“Ocelot’s virtual products are second to none,” said David Shook, Financial Aid Director at Copper Mountain College. “I’ve had the opportunity to view demos from multiple similar products and chose Ocelot’s features over the others based on the information that is gained from the use of their products. The success team guided us from the start to launch date and routinely check-in with us to see how they can help or facilitate providing analytics that may be needed. The dashboard is very user-friendly and produces valuable data to share with stakeholders within an institution. The feedback we’ve gotten from our students has been positive and we will only continue to grow the products as time goes on.”

“Our unique chatbot platform is enabling schools like Copper Mountain College to build powerful chatbots with little-to-no IT resources,” said Kevin O’Shea, Ocelot’s Chief Technology Officer.  “Our extensive knowledgebase and video library provide an unrivaled starting point for customization, with enterprise-grade Natural Language Understanding technology ensuring users can quickly find the answers they need.”

The Ocelot platform is mobile friendly, WCAG AA 2.0 accessible, and can be deployed across student service departments and One-Stops.

Colleges choose to build chatbots on Ocelot’s Chatbot platform in order to:

  • Provide “Virtual Student Support” and Self-Service
  • Increase Enrollment and Retention 
  • Improve Customer Service
  • Reduce Phone Calls and Wait Times
  • Ensure Consistency of Answers
  • Save Staff Time
  • Promote Financial Literacy / Debt Education / FAFSA Completion
  • Meet Access and Equity Initiatives

To schedule a demo, visit ocelotbot.com to learn more.

About Ocelot

Founded in 2003, Ocelot is higher education’s #1 SaaS provider of multilingual artificially intelligent chatbots, serving over 6.5 million students at over 400 institutions. The Ocelot platform features an unrivaled knowledgebase of content – including over 41,000 knowledgebase Q&A, and over 2,000 “how to” videos – that guides students through all aspects of the student lifecycle including admissions, financial aid, and student advising. The Ocelot platform enables student service departments campus-wide to provide personalized virtual advising and support, and meet enrollment, retention, and engagement goals as well as access and equity initiatives. Visit ocelotbot.com to learn more.