Jen Phillips Karosich, Veteran SaaS Customer Support Leader, Joins Ocelot as SVP of Client Success and Services
December 06, 2021
Jen Phillips Karosich Brings Deep Client Support Experience to Ocelot as Company Continues to Expand its Cloud-Based SaaS Suite of AI-Powered Products
BOULDER, CO – Ocelot, higher education’s leading AI Communications and Student Engagement SaaS (Software-as-a-Service) Platform, announced today that Jen Phillips Karosich, a veteran SaaS Customer Support Leader, has joined the company as Senior Vice President of Client Success and Services.
Karosich will lead Ocelot’s client success strategy and oversee multiple teams, including the client success, implementation and product support, integrations and visual media teams. Karosich will play a key role in understanding customer goals and driving product utilization, ensuring client engagement, success, retention and growth.
Karosich is a seasoned executive with a proven track record of building successful teams at high-growth organizations that create exceptional client experiences, while growing and retaining client relationships. Karosich was most recently Vice President of Client Services at Lighthouse, an e-Discovery company, where she led a large client delivery team dedicated to fostering strong, collaborative relationships with clients and delivering beyond expectations. Prior to Lighthouse, Karosich’s career in client support includes positions as Managing Director at Discovia (2014-2017) and Vice President of Solutions and Services at Applied Discovery (2004-2014).
“We’re excited to have Jen on board leading our client success strategy,” said Talin Andonians, Ocelot CEO. “She is a proven leader of teams in high growth businesses like Ocelot. She has a wonderful style and approach that prioritizes client success. At Ocelot, we pride ourselves on our high client retention metrics and Net Promoter Scores. We appreciate the trust colleges have placed in us to deliver an exceptional experience for their staff and the students they support. I am confident that our clients will be well-served by Jen and her teams.”
Karosich said, “I am thrilled to be part of the Ocelot team. My entire career has been dedicated to delivering an exceptional client experience using world class technology, and I look forward to continuing that tradition at Ocelot by working with an incredibly talented team passionate about the comprehensive solutions that solve challenges for Ocelot’s current and future customers.”
Ocelot is higher education’s #1 Enterprise-Wide Artificially Intelligent SaaS Communication Platform, providing over 7 million students at 465+ institutions with 24/7 virtual engagement. Ocelot’s platform includes 2-way AI-backed SMS text campaigns for student outreach, AI chatbot and Live Chat for student support, an unrivaled and fully compliant knowledge base of content – including thousands of video explainers and text Q&A – for ease of technical implementation and administration, as well as an open integration framework to access data from other systems for personalized interactions. The adaptable Ocelot platform enables colleges and universities to reach every student, answer every question, and ensure students and families can be guided through all aspects of the student lifecycle to drive enrollment, retention, wellness and access. Visit ocelotbot.com to learn more.