Ocelot’s Scalable AI Communication Platform Rises to Support Complex Institutions, Systems, and Districts
September 21, 2022
Ocelot’s Unique Platform Includes Flexible Frameworks and Tools to Provide a Range of Institutions – from Small Colleges to Community College Districts to College Systems to Complex Universities – with the Features They Need to Support their Staffs and Students
BOULDER, CO – Ocelot, higher education’s most-deployed and fastest-growing AI-powered Student Communication Platform, announced today a new milestone: a unique offering of tools and capabilities that enable higher education institutions – no matter their size or complexity – to maximize Ocelot’s impact across the student lifecycle.
Higher education institutions face significant headwinds, including staff shortages and turnover, and enrollment and budget challenges. Institutions need to embrace efficient ways to communicate and engage with students 24/7. The Ocelot platform provides colleges with an easy-to-use, system agnostic platform to engage with students via AI-powered 2-way Conversational SMS, AI-assisted live chat, and AI-powered chat.
This most recent product release from Ocelot provides the features and functionality that ensure all institutions – from the standard to the highly complex – can benefit from the Ocelot platform. Some of the notable features include: enhanced permissions, which provide access based on role, as well as advanced analytics, and content locking and sharing capabilities across departments, institutions, systems, and between districts and their colleges.
The Ocelot platform is mobile friendly, WCAG AA 2.1 accessible, and can be deployed across individual departments as well as enterprise-wide.
Ocelot’s platform is providing colleges with tools that increase the percentage of students and prospects completing goals (submitting applications, deposits, requests for information, event registration, etc.), increasing the numbers of students enrolling by reducing obstacles, raising student learning outcomes (SLOs) around financial aid, bolstering student retention, and assisting with “critical situations” – edge use cases of self-harm, mental health issues, failing classes, or adverse financial circumstances.
“Students are getting what they need—they are less stressed. Staff are able to focus. Answers are consistent and right. This product drives enrollment and retention,” said Michael Bennett, AVP, Financial Assistance Services at St. Petersburg College.
Colleges choose to build chatbots on Ocelot’s AI-powered communication platform in order to:
– Provide “Virtual Student Engagement” and Self-Service
– Engage with prospects and students in a digital first communication channel
– Provide personalized information and guidance through predictive paths
– Drive Enrollment and Retention
– Improve Customer Service
– Reduce Phone Calls and Wait Times
– Ensure Consistency of Answers
– Save Staff Time – empowering them to have more meaningful interactions with students
– Promote Financial Literacy / Debt Education / FAFSA Completion
– Support Access, Wellness, and Equity Initiatives
To schedule a demo, visit ocelotbot.com to learn more.
Ocelot is higher education’s most-deployed and fastest-growing multi-tenant AI-powered Student Communication Platform providing over 7 million students at 500 institutions with 24/7 virtual engagement. The Ocelot SaaS Platform includes 2-way AI-backed SMS text campaigns for student outreach, AI chatbot and live chat for student support, an unrivaled and fully compliant knowledgebase of content – including thousands of video explainers and text Q&A – for ease of technical implementation and administration, as well as an open integration framework to access data from other systems for personalized student interactions. The Ocelot platform enables colleges and universities to reach every student, answer every question, and ensure students and families can be guided through all aspects of the student lifecycle to drive enrollment, retention, wellness and access. Visit ocelotbot.com to learn more.