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South Piedmont Community College Launches “Navi”, a Multilingual Campus-Wide AI Chatbot

March 26, 2021

“Navi” Provides Students with Virtual Self-Service 24/7/365, Easing Burdens on Staff and Driving Engagement.

Ocelot’s industry-leading AI-powered communication platform provided South Piedmont Community College with an Unrivaled Starting Point for Customization, enabling easy maintenance.

BOULDER, CO – Ocelot, higher education’s leading AI-powered SaaS communication platform, with deep enterprise-wide work-flow and data integrations, announced today that a new school has launched a conversational chatbot on its easy-to-use platform.

South Piedmont Community College is the latest institution to launch their own AI chatbot on the Ocelot platform to drive student engagement.

We are thrilled with our chatbot as it allows us to create, maintain, and share accurate and up-to-date information with our students and staff,” said Dr. Malinda Nichols Daniel, Project Manager at South Piedmont Community College. “When our students have questions, we want them to have quick access to answers. In addition, we want continuity and consistency in how we answer questions. With this in mind we love that the chatbot can provide the same answer to every student who asks the same question. This information is also easy to update rather than new or updated information needing to ‘travel’ around campus.

Daniel added: “The ability for our live chat representatives to be able to access the data and information that we have submitted through the suggestion and soon through the search feature is phenomenal!”

“Our unique platform is enabling schools like South Piedmont Community College to build powerful chatbots with little-to-no IT resources,” said Kevin O’Shea, Ocelot’s Chief Technology Officer.  “Our extensive knowledge base and video library provide an unrivaled starting point for customization, with enterprise-grade Natural Language Understanding technology ensuring users can quickly find the answers they need.” 

The Ocelot platform is mobile friendly, WCAG AA 2.0 accessible, and can be deployed across individual departments as well as enterprise-wide.

Colleges choose to build chatbots on Ocelot’s AI-powered communication platform in order to:

  • Provide “Virtual Student Support” and Self-Service
  • Increase Enrollment and Retention 
  • Improve Customer Service
  • Reduce Phone Calls and Wait Times
  • Ensure Consistency of Answers
  • Save Staff Time
  • Promote Financial Literacy / Debt Education / FAFSA Completion
  • Meet Access and Equity Initiatives

To schedule a demo, visit ocelotbot.com to learn more.

 About Ocelot

Ocelot is higher education’s most-deployed and fastest-growing AI-Powered Student Communication Platform serving 450+ institutions. The Ocelot SaaS Platform combines text campaigns for targeted outreach, live chat for in-person support and an AI chatbot which answered 5 million questions in 2020 alone. Students get the information they need, when they need it, to navigate enrollment, persistence, and access challenges. The Platform includes the industry’s only fully compliant knowledgebase of Q&As and 2,000+ videos; human-quality multilingual capability; a patent-pending “Explore” advising feature; world-class AI training; and integrations into data systems for a personalized experience. Visit ocelotbot.com to learn more.