Springfield College Launches “Pride,” a Financial Aid Chatbot, Powered by Ocelot
October 09, 2019
Pride Provides Students with Self-Service 24/7/365 at the Financial Aid Office, Saving Staff Time and Improving Customer Service.
Ocelot’s Extensive Knowledgebase and Video Library provided Springfield College with an Unrivaled Starting Point for Customization, enabling easy maintenance.
BOULDER, CO – Ocelot, the nation’s largest Software-as-a-Service (SaaS) provider of multi-lingual Artificially Intelligent chatbots and videos to higher education, announced today that a new school has launched a conversational chatbot on its easy-to-use platform.
Springfield College (Springfield, MA) is the latest institution to take advantage of Ocelot’s extensive knowledgebase and unrivaled library of online video content to launch their own chatbot.
Troy Davis, Director of Financial Aid at Springfield College said, “Pride has been a wonderful addition to the list of tools available to students and families at Springfield College. The Chatbot is delivered with many financial aid questions already programmed. We found that customizing the text in the pre-programmed questions and adding institutional specific questions was very easy. The Ocelot team was there to help us set up questions in a way that would be easy for the Chatbot to understand.”
Davis added: “The on-demand analytics provided by Ocelot tell us that most users are accessing Pride after business hours and on weekends, giving students and families 24/7 access to financial aid help.”
“Our unique chatbot platform is enabling schools like Springfield College to build powerful chatbots with little-to-no IT resources,” said Kevin O’Shea, Ocelot’s Chief Technology Officer. “Our extensive knowledgebase and video library provide an unrivaled starting point for customization, with enterprise-grade Natural Language Understanding technology ensuring users can quickly find the answers they need.”
School chatbots built on Ocelot’s platform are mobile-friendly, WCAG AA 2.0 accessible, and can be deployed across student service departments and One-Stops.
Schools choose to build chatbots on Ocelot’s Chatbot platform in order to:
- Support Enrollment and Retention Initiatives
- Improve Customer Service
- Reduce Phone Calls and Wait Times
- Replace Live Chat services or supplement them after-hours
- Support Student Self-Service
- Ensure Consistency of Answers
- Save Staff Time
- Promote Financial Literacy/Debt Education
Founded in 2003, Ocelot (formerly known as FATV) is the nation’s largest SaaS provider of Multilingual Artificially Intelligent Chatbots to higher education. The customizable Ocelot platform includes an unrivaled knowledgebase of content, including over 16,000 knowledgebase Q&A, and over 2,000 explainer videos. Ocelot answers over 97.5% of chatbot interactions without the need for human intervention with over 40% of conversations conducted after standard business hours. Schools deploy Ocelot to improve enrollment yield and retention, support student services, and further financial literacy/debt education. Visit ocelotbot.com to learn more.