SUNY Empire State College Launches “Blue”, a Multilingual Enrollment Management AI Chatbot
March 18, 2021
“Blue” Provides Students with Virtual Self-Service 24/7/365, Easing Burdens on Staff and Driving Engagement.
Ocelot’s industry-leading AI-powered communication platform provided SUNY Empire State College with an Unrivaled Starting Point for Customization, enabling easy maintenance.
BOULDER, CO – Ocelot, higher education’s leading AI-powered SaaS communication platform, with deep enterprise-wide work-flow and data integrations, announced today that a new school has launched a conversational chatbot on its easy-to-use platform.
SUNY Empire State College is the latest institution to launch their own AI chatbot on the Ocelot platform to drive student engagement.
“We chose Ocelot above others because the company is focused on supporting virtual service in higher education,” said Mary Austin, SUNY Empire State College’s Student Information Center Director. “As a college, we look to be innovative and to leverage technology any way we can to improve student service. Ocelot delivers an extensive enrollment management knowledge base that is relevant to the needs of our students.”
“Our unique platform is enabling schools like SUNY Empire State College to build powerful chatbots with little-to-no IT resources,” said Kevin O’Shea, Ocelot’s Chief Technology Officer. “Our extensive knowledge base and video library provide an unrivaled starting point for customization, with enterprise-grade Natural Language Understanding technology ensuring users can quickly find the answers they need.”
The Ocelot platform is mobile friendly, WCAG AA 2.0 accessible, and can be deployed across individual departments as well as enterprise-wide.
Colleges choose to build chatbots on Ocelot’s AI-powered communication platform in order to:
- Provide “Virtual Student Support” and Self-Service
- Increase Enrollment and Retention
- Improve Customer Service
- Reduce Phone Calls and Wait Times
- Ensure Consistency of Answers
- Save Staff Time
- Promote Financial Literacy / Debt Education / FAFSA Completion
- Meet Access and Equity Initiatives
To schedule a demo, visit ocelotbot.com to learn more.
Ocelot is higher education’s most-deployed and fastest-growing AI-Powered Student Communication Platform serving 450+ institutions. The Ocelot SaaS Platform combines text campaigns for targeted outreach, live chat for in-person support and an AI chatbot which answered 5 million questions in 2020 alone. Students get the information they need, when they need it, to navigate enrollment, persistence, and access challenges. The Platform includes the industry’s only fully compliant knowledgebase of Q&As and 2,000+ videos; human-quality multilingual capability; a patent-pending “Explore” advising feature; world-class AI training; and integrations into data systems for a personalized experience. Visit ocelotbot.com to learn more.