UNC Greensboro Launches “Minnie,” an AI Chatbot Powered by Ocelot, Across Key Student Service Departments
May 26, 2020
“Minnie” Provides Students with Self-Service 24/7/365 across Admissions, Financial Aid, Cashier, Students Accounts, Registrar, New Student Transitions, and the First Year Experience, Saving Staff Time and Improving Customer Service.
Ocelot’s Extensive Knowledge Base and Video Library provided UNC Greensboro with an Unrivaled Starting Point for Customization, enabling easy maintenance.
BOULDER, CO – Ocelot, the nation’s largest Software-as-a-Service (SaaS) provider of multilingual Artificially Intelligent chatbots and videos to higher education, announced today that a new school has launched a conversational chatbot on its easy-to-use platform.
UNC Greensboro is the latest institution to take advantage of Ocelot’s extensive knowledge base and unrivaled library of online video content to launch their own chatbot.
“The chatbot implementation was great,” said Christopher Ferguson, Web Developer in the Registrar’s Office at UNC Greensboro. “Getting the answers into the chatbot was quick and straightforward. Email and call volume has dropped off since we implemented the chatbot. People are more likely to engage with the chatbot and with the website before making an in-person visit. Moreover, we are finding that students are going to the chatbot first before navigating our website – this has helped influence decisions about the overall design of the website and sparked a conversation about potential avenues of outreach; it’s been a hidden gem in terms of analytics.”
Deborah Tollefson, Director of Financial Aid at UNC Greensboro, added, “We are very happy with our chatbot, our students and families were very quick to use it and seem comfortable with their interactions. We like to have fun with the chatbot avatar and would like it to be bigger so that seasonal and holiday versions can be more easily seen and identified. We want to make sure that users understand they are interacting with a bot and not a real person. We appreciate the support we have received from Ocelot as well.”
“Our unique chatbot platform is enabling schools like UNC Greensboro to build powerful chatbots with little-to-no IT resources,” said Kevin O’Shea, Ocelot’s Chief Technology Officer. “Our extensive knowledgebase and video library provide an unrivaled starting point for customization, with enterprise-grade Natural Language Understanding technology ensuring users can quickly find the answers they need.”
The Ocelot platform is mobile-friendly, WCAG AA 2.0 accessible, and can be deployed across student service departments and One-Stops.
Colleges choose to build chatbots on Ocelot’s Chatbot platform in order to:
- Provide “Virtual Student Support” and Self-Service
- Increase Enrollment and Retention
- Improve Customer Service
- Reduce Phone Calls and Wait Times
- Ensure Consistency of Answers
- Save Staff Time
- Promote Financial Literacy/Debt Education/FAFSA Completion
- Meet Access and Equity Initiatives
Founded in 2003, Ocelot is higher education’s #1 SaaS provider of multilingual artificially intelligent chatbots to higher education. Ocelot’s chatbot platform, which includes an unrivaled knowledgebase of thousands of “how to” videos, guides over 3 million students across the United States through all aspects of the student lifecycle including admissions, enrollment, financial aid, and student advising. The Ocelot platform is the communication mechanism that enables student service departments campus-wide to provide virtual support and meet enrollment, retention, and engagement goals as well as access and equity initiatives. Visit ocelotbot.com to learn more.