Union County College Launches “Hoot,” an AI Chatbot Powered by Ocelot, for Admissions and Financial Aid
June 01, 2020
“Hoot” Provides Students with Self-Service 24/7/365 at the Admissions and Financial Aid Offices, Saving Staff Time and Improving Customer Service.
Ocelot’s Extensive Knowledge Base and Video Library provided Union County College with an Unrivaled Starting Point for Customization, enabling easy maintenance.
BOULDER, CO – Ocelot, the nation’s largest Software-as-a-Service (SaaS) provider of multilingual Artificially Intelligent chatbots and videos to higher education, announced today that a new school has launched a conversational chatbot on its easy-to-use platform.
Union County College (Cranford, NJ) is the latest institution to take advantage of Ocelot’s extensive knowledge base and unrivaled library of online video content to launch their own chatbot.
Phyllis L Mirabella, Director of the Communications Center at Union County College, said, “Implementing our chatbot was actually pretty painless. We had a responsive team of Ocelot professionals helping us navigate through this implementation. As a result, we are thrilled to be able to offer our students yet another tool to gain valuable information quickly and easily.”
“Our unique chatbot platform is enabling schools like Union County College to build powerful chatbots with little-to-no IT resources,” said Kevin O’Shea, Ocelot’s Chief Technology Officer. “Our extensive knowledgebase and video library provide an unrivaled starting point for customization, with enterprise-grade Natural Language Understanding technology ensuring users can quickly find the answers they need.”
The Ocelot platform is mobile friendly, WCAG AA 2.0 accessible, and can be deployed across student service departments and One-Stops.
Colleges choose to build chatbots on Ocelot’s Chatbot platform in order to:
- Provide “Virtual Student Support” and Self-Service
- Increase Enrollment and Retention
- Improve Customer Service
- Reduce Phone Calls and Wait Times
- Ensure Consistency of Answers
- Save Staff Time
- Promote Financial Literacy/Debt Education/FAFSA Completion
- Meet Access and Equity Initiatives
Founded in 2003, Ocelot is higher education’s #1 SaaS provider of multilingual artificially intelligent chatbots to higher education. Ocelot’s chatbot platform, which includes an unrivaled knowledgebase of thousands of “how to” videos, guides over 3 million students across the United States through all aspects of the student lifecycle including admissions, enrollment, financial aid, and student advising. The Ocelot platform is the communication mechanism that enables student service departments campus-wide to provide virtual support and meet enrollment, retention, and engagement goals as well as access and equity initiatives. Visit ocelotbot.com to learn more.