West Los Angeles College Chooses FATV’s GetAnswers Service

October 08, 2017

Award-Winning Online Video Service Improves Student Understanding, Effectiveness of Customer Service, and is a Valuable Tool in Achieving Retention and Default Aversion Goals

BOULDER, CO – FATV, a leading supplier of online video solutions for college financial aid offices, announced today a new addition to its online network.

West Los Angeles College (Culver City, CA) is the latest institution to take advantage of GetAnswers, the award-winning, customized, online video communication and outreach solution by FATV.

“Most Internet users love video. In fact, according to Psychology Today, ‘The average consumer with an Internet connection watches roughly 206 videos per month,’ ” said Jason Yun, Financial Aid Technician at West Los Angeles College.
“At West Los Angeles College, we have integrated FATV into our website, which we believe is the right pathway in the current technological era. FATV clips invite students to view information that is easy to understand.”

Yun added: “When a West Los Angeles College student watches an FATV video, they become absorbed in it. That is because FATV videos make it much easier for students to become attached to something as they watch it.  With videos on our website, we believe that we are helping to motivate our students to move forward with the FAFSA application or any other important topics discussed in FATV videos. FATV is a popular method for delivering information among our students.”

“By using the GetAnswers service, schools never miss a chance to communicate with their students. Financial aid videos answer student questions 24 hours a day, 7 days a week, 365 days a year. Key topics such as eligibility, applying, verification, and Satisfactory Academic Progress are available, and all videos are available in Spanish as well,” said Kathleen Roebuck, VP of School Partnerships for FATV.

FATV is available across multiple platforms: online, mobile, campus-based signage systems and interactive learning modules, and in multiple languages. Last year, over 4 million online videos were watched via the GetAnswers service. Schools choose FATV to:

  • Improve Customer Service
  • Reduce Phone Calls
  • Reduce Wait Times
  • Help Achieve Retention Goals thru Enhanced SAP Outreach Communications
  • Improve Default Aversion Efforts
  • Enhance Financial Literacy Resources
  • Communicate in Multiple Languages
  • Assist Veterans

For more information on FATV or to view a demo, please call 1-888-704-9090 or visit www.ocelotbot.com.

About Ocelot

Ocelot is a leading education technology company working to discover new ways to help college administrators and student communities thrive in an ever-changing, resource-constrained world. The Ocelot AI Student Services Platform is the most effective student engagement tool in the industry, with the fastest, most versatile AI chatbot backed by an unrivaled, ever-growing content library of 2000+ explainer videos and 1300+ answers, including in Spanish. Formerly known as FATV, Ocelot has over 330 higher education institution clients across the nation, many of whom take advantage of the platform’s unique Community Sharing feature to build a dynamic, shared knowledgebase that has helped 1.4 Million students chart a successful path through college by providing 24/7/365 access to critical admissions, campus life, and financial aid information.

More information about Ocelot, the Ocelot Student Services Platform, and the FATV video content library can be found at www.ocelotbot.com.