Baylor University Launches “Bear-Bot”

November 09, 2020

“Bear-Bot” Provides Students with Self-Service 24/7/365 for “Paying for College” questions, Easing Burdens on Staff and Driving Engagement.

Ocelot’s industry-leading machine learning platform provided Baylor University with an Unrivaled Starting Point for Customization, enabling easy maintenance.

BOULDER, CO – Ocelot, higher education’s leading AI-powered Student Engagement Platform, with deep integration in Financial Aid and Enrollment Management, announced today that a new school has launched a conversational chatbot on its easy-to-use platform.

Baylor University is the latest institution to take advantage of Ocelot’s extensive machine learning platform to launch their own chatbot.

“I’ve enjoyed working with Ocelot,” said Dana Brown, former Associate Director of Operations and Technology. “Their products have made a real impact here for our students.”

“Our unique chatbot platform is enabling schools like Baylor University to build powerful chatbots with little-to-no IT resources,” said Kevin O’Shea, Ocelot’s Chief Technology Officer.  “Our extensive knowledge base and video library provide an unrivaled starting point for customization, with enterprise-grade Natural Language Understanding technology ensuring users can quickly find the answers they need.”

The Ocelot platform is mobile friendly, WCAG AA 2.0 accessible, and can be deployed across student service departments and One-Stops.

Colleges choose to build chatbots on Ocelot’s Chatbot platform in order to:

  • Provide “Virtual Student Support” and Self-Service
  • Increase Enrollment and Retention 
  • Improve Customer Service
  • Reduce Phone Calls and Wait Times
  • Ensure Consistency of Answers
  • Save Staff Time
  • Promote Financial Literacy / Debt Education / FAFSA Completion
  • Meet Access and Equity Initiatives

To schedule a demo, visit ocelotbot.com to learn more.

 About Ocelot

Founded in 2003, Ocelot is higher education’s #1 SaaS provider of multilingual artificially intelligent chatbots, serving over 6.5 million students at over 400 institutions. The Ocelot platform features an unrivaled knowledgebase of content – including over 60,000 knowledgebase Q&A, and over 2,000 “how to” videos – that guides students through all aspects of the student lifecycle including admissions, financial aid, and student advising. The Ocelot platform enables student service departments campus-wide to provide personalized virtual advising and support, and meet enrollment, retention, and engagement goals as well as access and equity initiatives. Visit ocelotbot.com to learn more.