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College of the Redwoods Reduces SAP Confusion Through GetSAP, Powered by Ocelot

December 03, 2020

Ocelot’s Interactive, Virtual, Video-Based Educational Platform Improves SAP Appeal Process, Eases Burdens on Staff, and Supports Retention Efforts

BOULDER, CO – Ocelot, higher education’s leading AI-powered Student Engagement Platform, with deep integration in Financial Aid and Enrollment Management, announced today that College of the Redwoods (Eureka, CA) is seeing strong results from its use of Ocelot’s GetSAP service.

The GetSAP service enables schools to save time communicating their Satisfactory Academic Progress information to students, whether proactively, or with students on appeal. GetSAP enables colleges to connect SAP to retention goals through a highly engaging educational experience, and also highlight success resources to students.

“SAP is a confusing thing for most of our students and staff. Students appeal and don’t understand the parameters, or how they ended up in this situation despite our warning emails and informational webpages,” said Rianne Connor, Dean of Enrollment and Financial Aid Services. “GetSAP helps not only our students understand how SAP is calculated, what they can do to prevent future SAP issues, and how to successfully appeal, but it helps our campus community better understand the parameters and shows the campus that the financial aid office is truly invested in our students success. GetSAP helps everyone understand our SAP process.”

“Our platform is enabling schools like College of the Redwoods to improve their SAP outcomes with minimal use of staff resources,” said Kevin O’Shea, Ocelot’s Chief Technology Officer. “The technology benefits both students and staff.”

The Ocelot platform is mobile friendly, WCAG AA 2.0 accessible, and can be deployed across student service departments and One-Stops.

Colleges choose to build chatbots on Ocelot’s Chatbot platform in order to:

  • Provide “Virtual Student Support” and Self-Service
  • Increase Enrollment and Retention 
  • Improve Customer Service
  • Reduce Phone Calls and Wait Times
  • Ensure Consistency of Answers
  • Save Staff Time
  • Promote Financial Literacy / Debt Education / FAFSA Completion
  • Meet Access and Equity Initiatives

To schedule a demo, visit ocelotbot.com to learn more.

 About Ocelot

Founded in 2003, Ocelot is higher education’s #1 SaaS provider of multilingual artificially intelligent chatbots, serving over 6.5 million students at over 400 institutions. The Ocelot platform features an unrivaled knowledgebase of content – including over 60,000 knowledgebase Q&A, and over 2,000 “how to” videos – that guides students through all aspects of the student lifecycle including admissions, financial aid, and student advising. The Ocelot platform enables student service departments campus-wide to provide personalized virtual advising and support, and meet enrollment, retention, and engagement goals as well as access and equity initiatives. Visit ocelotbot.com to learn more.