Santa Fe College Launches “SF,” a Financial Aid Chatbot, Powered by Ocelot
February 26, 2020
“SF” Provides Students with Self-Service 24/7/365 at the Financial Aid Office, Saving Staff Time and Improving Customer Service.
Ocelot’s Extensive Knowledgebase and Video Library provided Santa Fe College with an Unrivaled Starting Point for Customization, enabling easy maintenance.
BOULDER, CO – Ocelot, the nation’s largest Software-as-a-Service (SaaS) provider of multilingual Artificially Intelligent chatbots and videos to higher education, announced today that a new school has launched a conversational chatbot on its easy-to-use platform.
Santa Fe College (Gainesville, FL) is the latest institution to take advantage of Ocelot’s extensive knowledgebase and unrivaled library of online video content to launch their own chatbot.
Kamia “Mia” Mwango, Director of Financial Aid at Santa Fe College, said, “The implementation process was surprisingly simple, unlike so much in the complex work of financial aid! I certainly feel that it has decreased the amount of calls and drop-in traffic for simple questions. It increases the use of our very informative student portal and our ever-increasing self-help options like electronic forms. We are happy with our chatbot. The chatbot has increased access for students, which is our main mission as a State college. Military/Veteran students, working students, athletes, parents, and others who have other life demands are grateful to have a resource available for basic financial aid questions on their schedule 24-7.”
“Our unique chatbot platform is enabling schools like Santa Fe College to build powerful chatbots with little-to-no IT resources,” said Kevin O’Shea, Ocelot’s Chief Technology Officer. “Our extensive knowledgebase and video library provide an unrivaled starting point for customization, with enterprise-grade Natural Language Understanding technology ensuring users can quickly find the answers they need.”
School chatbots built on Ocelot’s platform are mobile friendly, WCAG AA 2.0 accessible, and can be deployed across student service departments and One-Stops.
Schools choose to build chatbots on Ocelot’s Chatbot platform in order to:
- Support Enrollment and Retention Initiatives
- Improve Customer Service
- Reduce Phone Calls and Wait Times
- Replace Live Chat services or supplement them after-hours
- Support Student Self-Service
- Ensure Consistency of Answers
- Save Staff Time
- Promote Financial Literacy/Debt Education
Founded in 2003, Ocelot (formerly known as FATV) is the nation’s largest SaaS provider of Multilingual Artificially Intelligent Chatbots to higher education. The customizable Ocelot platform includes an unrivaled knowledgebase of content, including over 16,000 knowledgebase Q&A, and over 2,000 explainer videos. Ocelot answers over 97.5% of chatbot interactions without the need for human intervention with over 40% of conversations conducted after standard business hours. Schools deploy Ocelot to improve enrollment yield and retention, support student services, and further financial literacy/debt education. Visit ocelotbot.com to learn more.